Question 1

Please keep quiet after 10 pm.

Accepted Answer

After 10 pm, sound carries easily and may disturb others. Please keep noise levels low, especially if you're moving through common areas or have children with you. Quiet hours are intended to maintain the tranquil atmosphere that defines THE NAVIS.

Question 2

Do NOT cook smelly food. Open the window and turn off the AC while cooking.

Accepted Answer

Strong food smells (for example dried squid, seafood, durian) can linger in the air and affect other rooms. Cooking with the window open and AC off helps ensure that the air remains fresh for you and future guests, preserving the comfortable environment we strive to provide.

Question 3

Do NOT rearrange furniture or equipment in rooms

Accepted Answer

Moving items can lead to scratches, dents, or even breakage. For any adjustments, feel free to reach out to our team. Damage fees may apply to cover any necessary repairs.

Question 4

In case of fire, immediately alert others and follow the fire safety instructions.

Accepted Answer

Fire safety is critical, and a quick response is essential. Emergency instructions are located in your room for easy access, detailing safe exits and the steps to take. Your cooperation ensures everyone’s safety.
eople and comply with the fire-fighting instructions.

Question 5

THE NAVIS is only responsible for valuables deposited at Reception.

Accepted Answer

While we maintain strict security, THE NAVIS can only assume responsibility for items stored at Reception. We encourage guests to use this service for any high-value items for peace of mind.

Question 6

Smoking is forbidden in all areas except on room balconies and rooftops.

Accepted Answer

This rule supports a fresh, smoke-free environment in rooms and common areas, aligning with our commitment to guest health and well-being. A fine will apply if smoking occurs outside of designated areas.

Question 7

It is strictly forbidden to bring weapons, explosives and drugs into THE NAVIS

Accepted Answer

Prohibited items can disrupt the safe, peaceful environment we maintain. Please leave such items outside THE NAVIS to help us ensure an optimal experience for everyone.

Question 8

Ensure the number of guests matches your booking.

Accepted Answer

Visitors not staying at THE NAVIS cannot enter guest rooms. Please inform Reception if you have guests.

Question 9

Keep children safe from sharp objects, corners, and balconies.

Accepted Answer

Please supervise children to ensure they avoid contact with potentially dangerous objects or areas. Let us know if you need additional safety accommodations or advice to make your room as child-friendly as possible.

Question 10

As much as we love animals, THE NAVIS is currently a pet-free property

Accepted Answer

To ensure a comfortable and allergy-friendly environment for all our guests, we kindly ask that pets remain at home. We appreciate your understanding and are happy to recommend local pet accommodations if needed.

Guests' Regulations